ph12 Privacy Policy — Your Data, Handled with Care

1 Introduction

This Privacy Policy applies to all users of the ph12 platform, accessible at ph12.pro. ph12 is an online gaming platform serving players in the Philippines. When you create an account, use any feature of the platform, or contact ph12 support, you share personal information with us. This policy explains how that information is handled.

By registering on ph12 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how ph12 handles personal data, you should not create an account or continue using the platform.

2 Data We Collect

ph12 collects personal information in several ways — directly from you during registration and account use, automatically through your interaction with the platform, and from third parties where required for verification purposes.

ph12 does not collect sensitive personal data such as biometric information, racial or ethnic origin, religious beliefs, or health data unless specifically required for a legal obligation and with your explicit consent.

3 How We Use Your Data

ph12 uses the personal information it collects strictly for legitimate purposes related to operating the platform and meeting applicable obligations. Here is how your data is used:

• Account management — to create, maintain, and secure your ph12 account, including OTP-based login verification.
• Identity verification (KYC) — to confirm your age and identity before enabling withdrawals, in line with responsible gaming practices.
• Transaction processingProcessing deposits and withdrawals in PHP through supported Philippine payment methods, and maintaining accurate transaction records.
• Platform security — to detect and prevent fraud, unauthorised access, collusion, and other activities that breach the Terms and Conditions.
• Customer support — to respond to your enquiries and resolve account-related issues efficiently.
• Responsible gaming — to monitor gaming patterns and provide tools that support healthy play habits, including self-exclusion and deposit limits.
• Platform improvement — to analyse how players use ph12 so we can improve features, performance, and the overall experience.
• Legal compliance — to meet applicable legal, regulatory, and reporting obligations.

4 Sharing Your Data

ph12 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data may be shared in limited circumstances only:

• Payment processors — to facilitate deposits and withdrawals through Philippine bank transfers and supported e-wallets. These providers process your payment details under their own security and privacy standards.
• Identity verification services — to carry out KYC checks required before withdrawal processing is enabled on your account.
• Fraud prevention and security partners — to identify suspicious account activity, protect other players, and maintain platform integrity.
• IT and infrastructure providers — companies that provide hosting, cloud storage, and technical infrastructure necessary to run ph12. These providers are contractually bound to handle data securely.
• Legal and regulatory authorities — where ph12 is required by law or a valid legal process to disclose information. ph12 will only disclose what is legally required and will inform you where permitted by law.

All third parties who receive personal data from ph12 are required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards. ph12 does not permit third-party use of your data for their own marketing purposes.

5 Cookies

ph12 uses cookies and similar tracking technologies to operate the platform effectively and improve the player experience. Cookies are small text files stored on your device when you visit ph12.pro.

ph12 uses the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit. Disabling these may prevent the platform from working correctly.
• Analytics cookies — used to understand how players navigate ph12, which pages are most visited, and where technical issues occur. This data is aggregated and not linked to individual identities.
• Security cookies — used to detect and prevent fraudulent activity and protect account sessions.
• Preference cookies — used to remember your settings and preferences, such as language or display choices, to improve your experience on return visits.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect certain platform features. Essential cookies cannot be disabled without impacting platform functionality.

6 Data Security

ph12 takes data security seriously and has implemented technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, and disclosure. These measures include:

• SSL encryption on all data transmissions between your device and ph12 servers.
• OTP-based authentication for account login and sensitive account actions.
• Restricted internal access — only authorised staff with a genuine need can access personal data.
• Regular security monitoring and vulnerability assessments on platform infrastructure.
• Secure storage of financial and identity data with access logging.

While ph12 uses industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, ph12 will notify affected players in line with applicable obligations.

7 Data Retention

ph12 retains your personal information for as long as your account is active and for a reasonable period after account closure, as required to meet legal, regulatory, and operational obligations. Specific retention periods depend on the type of data:

• Account and identity data — retained for the duration of your account and for a defined period after closure to comply with applicable requirements.
• Transaction records — retained for the period required under applicable financial record-keeping obligations.
• Support communications — retained for as long as reasonably needed to resolve disputes or improve service quality.
• Technical and usage data — typically retained in aggregated or anonymised form for analytics purposes.

When personal data is no longer required, ph12 securely deletes or anonymises it. If you request account closure, ph12 will process your request subject to any outstanding obligations, including pending transactions or open disputes.

8 Your Rights

As a ph12 player, you have rights over your personal data. ph12 respects these rights and will make reasonable efforts to respond to valid requests promptly. Your rights include:

• Right to access — you can request a copy of the personal information ph12 holds about you.
• Right to correction — if any of your personal data is inaccurate or out of date, you can request that it be corrected. You can also update basic account information directly through your account settings.
• Right to deletion — you can request that ph12 delete your personal data, subject to legal and regulatory obligations that may require retention of certain records.
• Right to restrict processing — in certain circumstances, you can ask ph12 to limit how your data is used while a request or dispute is being resolved.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact ph12 support through your account dashboard or via the details in the Contact section of this policy. ph12 may need to verify your identity before processing a request. Requests will be handled within a reasonable timeframe.

9 Minors

ph12 is strictly a 21+ platform. ph12 does not knowingly collect personal information from anyone under the age of 21. If you are under 21, you must not register for or use ph12.

If ph12 becomes aware that personal data has been collected from a person under 21, that account will be closed and the associated data will be deleted or returned to the applicable payment source in line with ph12's account policies. Parents or guardians who believe a minor has registered on ph12 should contact support immediately.

10 Policy Changes

ph12 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. When material changes are made, ph12 will notify registered players via their registered email address or through a notice displayed prominently on the platform.

The updated policy will always be available on this page with a revised effective date. If you continue to use ph12 after an updated Privacy Policy has been published and communicated, that constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and request account closure.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how ph12 handles your personal data, you can reach us through the following:

• Email: [email protected]
• Through the Help section in your ph12 account dashboard
• Visit our FAQ page for answers to common questions about your account and data

ph12 will make reasonable efforts to respond to all privacy-related enquiries in a timely manner. For data access or deletion requests, ph12 may ask you to verify your identity before the request is processed.